Why Use a Specialty Pharmacy?
Axium Healthcare Puerto Rico is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases and have a special focus on rare disease. As a Axium Healthcare patient, we will guide you through your treatment by providing personalized, one-on-one care. Our highly qualified clinical and patient care teams are skilled, trained, and experienced to help you understand the complexities related to the condition and the medications we dispense. We can also assist with the coordination of care between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Registered Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators. It's our goal to provide you, and or your loved one, with support to improve your quality of life.
Medication
Access to Rare Disease Medications
Axium Healthcare offers the most complete limited distribution of rare disease therapies. We work with pharmaceutical companies to become an authorized specialty pharmacy as they require an even higher level of care.
What to Expect
Experts in Rare Disease
All of our dedicated rare disease team members are knowledgeable and passionate about rare disease.
Getting Started
First time patients receive an initial welcome call to set up account.
Identity Verification
For your safety and privacy, we ask identity verification questions on each call.
Timely Processing
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
Thoughtful Questions
When scheduling refills, we ask you required questions to help with your care.
Worry-Free Refill Management
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
Contact Preferences
If you prefer text refill reminders in place of phone calls, let us know and a member of our Patient Care team can opt you into this free service.
Scheduling
Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.
Dedicated Clinical Specialist
You will be connected with a rare disease nurse a few times a year for routine specialty pharmacy questions.
Deliveries
Discreet medication delivery options available to your home, office or for pick up at our pharmacy for self-administered medications.
Patient Support
We have a Patient Advocacy Team to assist with access, copays, support, and resources.
Option to Hold Refill
We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.
Pharmacy Pick-Up
Prefer to Pick-Up Your Medication?
At Axium Healthcare, your journey is our passion. As a patient of ours, we offer options to ensure you get your medication in the most convenient way. Whether you prefer to have your medication delivered to your provider’s office, home, work or to have available to pick up in our pharmacy, we are here to remove barriers to get you on therapy fast. Once your medication has been approved by your insurance, a member of our Patient Care team will contact you to coordinate the delivery of your medication. At that time, if you prefer to pick up your medication, please notify our team and we will ensure your medication is ready for pick up at:
Professional Offices Park
1001 San Roberto Street, Suite 101, San Juan, PR 00926
hours: M-F 8:00 am - 6:00 pm AST
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
Please contact us at 844.355.4191 for any questions related to insurance.
We do accept copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay card accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of the rare disease therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.
Please contact us at 844.355.4191.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.