Why Use a Specialty Pharmacy?
At retail pharmacies, you can purchase over-the-counter medicines in addition to the medication your provider prescribes. Specialty pharmacies are different – we dispense medications to treat complex, acute, and chronic illnesses such as Crohn’s disease, ulcerative colitis, Clostridium difficile infection, I.B.S. + D, and pancreatic insufficiency. As a patient of Axium Healthcare Puerto Rico, you will receive individualized support throughout your treatment. Our highly qualified clinical and patient care teams specialize in gastroenterology care. Their unique skills and experience allow them to effectively communicate with insurance and healthcare providers while working through any clinical challenges. Our clinical team of pharmacists and nurses is also available to aid in managing your specialty medication(s) and overall health. Our advocacy team is readily accessible to assist with enrollment in available copay assistance programs.
Medication
Access to Gastroenterology Medications
Axium Healthcare offers many gastro-related therapies. We hope to simplify and streamline the time spent coordinating your medical needs.
What to Expect
Experts in Gastroenterology
All of our dedicated team members are knowledgeable and passionate about gastroenterology and are here to assist you along your treatment journey.
Getting Started
First time patients receive an initial welcome call to set up account.
Identity Verification
For your safety and privacy, we ask identity verification questions on each call.
Timely Processing
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
Thoughtful Questions
When scheduling refills, we ask you required questions to help with your care.
Worry-Free Refill Management
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
Contact Preferences
If you prefer text refill reminders in place of phone calls, let us know and a member of our Patient Care team can opt you into this free service.
Scheduling
Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.
Dedicated Clinical Specialist
You will be connected with a gastroenterology nurse a few times a year for routine specialty pharmacy questions.
Deliveries
Discreet medication delivery options available to your home, office or for pick up at our pharmacy for self-administered medications.
Patient Support
We have a Patient Advocacy Team to assist with access, copays, support, and resources.
Option to Hold Refill
We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.
Pharmacy Pick-Up
Prefer to Pick-Up Your Medication?
At Axium Healthcare, your journey is our passion. As a patient of ours, we offer options to ensure you get your medication in the most convenient way. Whether you prefer to have your medication delivered to your provider’s office, home, work or to have available to pick up in our pharmacy, we are here to remove barriers to get you on therapy fast. Once your medication has been approved by your insurance, a member of our Patient Care team will contact you to coordinate the delivery of your medication. At that time, if you prefer to pick up your medication, please notify our team and we will ensure your medication is ready for pick up at:
Professional Offices Park
1001 San Roberto Street, Suite 101, San Juan, PR 00926
hours: M-F 8:00 am - 6:00 pm AST
Community Support
- Crohn’s and Colitis: crohnsandcolitis.com
- Crohn’s & Colitis Foundation: crohnscolitisfoundation.org
Please also refer to the manufacturer’s website for your prescribed medication(s).
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your provider's office for prior authorizations, appeals, refills, and anything else needed for your care.
A patient’s accumulators are their deductible and out of pockets maximums. Axium Healthcare calls the insurance for a benefits investigation to determine if the copay card/drug coupon process will apply towards their deductible or out-of-pocket maximum. If it does not, the patient will be contacted to explain their benefits and offer options available in their situation. The patient would then direct Axium Healthcare as to how they would like to move forward with their prescription.
Axium Healthcare will assist in enrolling in any copay programs that are available. Many of the biologic therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
Your medications will never be automatically shipped out. You will be contacted prior to each shipment. Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates. However, the timing depends on when we receive the prescription(s) and when you last filled each medication.
It is standard that we ship a one month’s supply with each delivery. If you will require a 90-day supply, we can work with your provider and insurance to make those one-time arrangements.
Your Patient Care Coordinator will discuss your preferred address with you for each refill. Depending on your insurance plan, we will work towards a resolution for your shipping needs.
Please contact us at 844.355.4191.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.