Why Use a Specialty Pharmacy?
At Retail pharmacies, you can purchase over-the-counter medicines in addition to the medication your doctor prescribes. Specialty pharmacies are different – we dispense medications to treat complex, chronic diseases such as rheumatoid arthritis, psoriatic arthritis, and ankylosing spondylitis. As a patient of Axium Healthcare Puerto Rico, you receive individualized attention to support your care. Our highly qualified clinical and patient care teams are specially trained in rheumatology care. Their unique skills and experience allow them to help navigate the complexities between insurance, healthcare providers, and your medication plan. And our dedicated advocacy team is ready to help with copay assistance, medication management, and ways to help you stay on therapy – all focused on your health.
Medication
Access to Rheumatology Medications
Axium Healthcare offers many limited distribution rheumatology therapies and ancillary medications. By being your one-stop-shop for medications and supplies, we hope to simplify and streamline the time spent coordinating your medical needs.
What to Expect
Experts in Rheumatology
All of our dedicated rheumatology team members are knowledgeable and passionate about rheumatology.
Getting Started
First time patients receive an initial welcome call to set up account.
Identity Verification
For your safety and privacy, we ask identity verification questions on each call.
Timely Processing
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
Thoughtful Questions
When scheduling refills, we ask you required questions to help with your care.
Worry-Free Refill Management
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
Contact Preferences
If you prefer text refill reminders in place of phone calls, let us know and a member of our Patient Care team can opt you into this free service.
Scheduling
Each order requires we connect with you to schedule your medication delivery. Please respond, save our phone number, and check your voicemails to ensure prompt deliveries.
Dedicated Clinical Specialist
You will be connected with a rheumatology nurse a few times a year for routine specialty pharmacy questions.
Deliveries
Discreet medication delivery options available to your home, office or for pick up at our pharmacy for self-administered medications.
Patient Support
We have a Patient Advocacy Team to assist with access, copays, support, and resources.
Option to Hold Refill
We do not send automatic refills. If you do not need a refill, please let us know and we will reschedule when you are ready.
Pharmacy Pick-Up
Prefer to Pick-Up Your Medication?
At Axium Healthcare, your journey is our passion. As a patient of ours, we offer options to ensure you get your medication in the most convenient way. Whether you prefer to have your medication delivered to your provider’s office, home, work or to have available to pick up in our pharmacy, we are here to remove barriers to get you on therapy fast. Once your medication has been approved by your insurance, a member of our Patient Care team will contact you to coordinate the delivery of your medication. At that time, if you prefer to pick up your medication, please notify our team and we will ensure your medication is ready for pick up at:
Professional Offices Park
1001 San Roberto Street, Suite 101, San Juan, PR 00926
hours: M-F 8:00 am - 6:00 pm AST
Community Support
At Axium Healthcare, our mission is to provide you with a high-touch, caring experience throughout your medication treatment journey. We understand the importance of finding resources that connect you with others that are going through the same experience. Click here to learn more.
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
We have a dedicated team to assist with insurance investigation and renewal. Please contact us at 844.355.4191.
We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of the biologic therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
If your insurance allows, your doctor will need to write a prescription for a 90-day supply.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.
Please contact us at 844.355.4191.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.